9:00AM-5:00PM MST MON-FRI|
X Home Fitness prides itself on providing our customers with friendly, reliable and knowledgeable customer service. Our representatives are here to answer your questions and help you find the right home workout program,equipment, and nutritional products for your fitness goals. If you have any questions, don't hesitate to give us a call.
WHAT IS YOUR RETURN POLICY?
If you wish to make a return, you will need to obtain a Return Merchant Authorization (RMA) code from X Home Fitness. To obtain an RMA, click on our CUSTOMER SUPPORT FORM.
In order to process your return, please follow the instructions below:
1. The official RMA code must be written and clearly visible outside the package in order for us to accept your return.
2. Please remember to include ALL original packaging, ALL original contents, accessories and related documentation. If your returned products do not meet our requirements, we reserve the right to refuse your return.
3. All Returns must be shipped to:
3357 H. Southpark Pl
Grove City, OH 43123
Returns should be shipped within 30 days from when the RMA code is issued. Please do not ship your return package COD because the package will not be accepted.
4. After your return package has been received and inspected, X Home Fitness will issue a refund amount equivalent to your initial order minus the cost of shipping and handling. A refund will be issued to your credit card within 2 weeks.
Note: Credit card refunds can take up to an additional 1 week, for your bank to complete depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Your funds are debited from our account immediately when the refund is issued. Contacting your credit card company directly may help.
To expedite refunds we request that returns be sent via USPS or UPS/Fed Ex and that you keep the tracking number for your records. This will help us track any return packages shipped and ensure a quicker return process.
Note: Please be sure to keep your return tracking number. We are NOT responsible for lost packages.
WHAT IS THIS CHARGE ON MY CREDIT CARD FOR?
The charge on your credit card for a purchase at www.xhomefitness.com will appear as "XHomeFitness". We are an official Independent Team Beachbody Coach and authorized retailer.
I HAVE A MISSING OR DEFECTIVE DVD, WHAT CAN I DO?
We pride ourselves on providing the highest quality products at all times. But we are all human, and realize sometimes DVDs may get damaged while being packed or shipped and that sometimes a disk may be missing.
Please click CUSTOMER SUPPORT FORM your order number and specify the damaged or missing dvd/program and we will send you a new or replacement disk as soon as possible. We apologize for the inconvenience in advance.
WHERE IS MY TRACKING NUMBER?
Please note our tracking numbers are sent in an email with the UPS tracking #. Please always check your junk, bulk or spam folders if you feel you are missing an email from X HOME FITNESS.
Spam filtering software may be installed on your computer or used by your email provider or internet service provider. To ensure that you receive our emails and our responses to inquiries, do one of the following:
Add the following domain to your email "safe sender list: firstname.lastname@example.org
If your settings do not allow you to add email addresses to a "safe list", use the Help section or contact your email/internet provider's Customer Support to research your configurations options. Disable your email filtering "SPAM" software on your computer.
Orders that are shipped to PR, HI, AK and all military addresses do not get a tracking numbers assigned by the shipping company. However your order is shipped the day you get the shipping confirmation email.
CAN I TRACK MY ORDER?
Once your package ships you will receive an email confirmation with an official UPS tracking number. Make sure to check your "junk" box in case our confirmation accidentally went into that box. Plese add us to your "safe sender" list to ensure in the future you get our emails. Use the tracking number to check on where the package is and when you will received it. To track your order click TRACK MY ORDER.
CAN I CANCEL OR EXCHANGE MY ORDER?
We cannot cancel or exchange your order once it has been placed, since processing is expedited and begins as soon as you place the order. Once the processing has begun with the warehouse and UPS we cannot cancel or change it. If you decide you do not want the product you ordered, we ask that you review and begin the Return Authorization process explained above. Once we get your return a refund will be issued immediately.
WHEN WILL I SEE MY REFUND POSTED?
Once we receive your returned product, we immediately begin the refund process. This may take up to 2 weeks.
Credit card refunds can take up to an additional 1 week for your bank to complete depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Note: Refunds are debited from our account immediately the refund is issued. Contacting your credit card company directly may help.
WHEN WILL MY ORDER SHIP?
Please allow 24 - 48 hours for processing prior to shipping of orders. Once shipped you will receive a confirmation email and tracking number. Most orders within the Continental US will then take 5-7 days to be delivered. Shipments to Alaska, Hawaii and other US territories may take 10-15+ days for delivery. Orders to Puerto Rico may take up to 3-4 weeks for delivery. These are the time frames provided by UPS and our of our control.
Note: We do not process orders on weekends or major holidays.
WHERE DO YOU SHIP TO?
We ship to the U.S., its territories, APO/FPO addresses and Canada ONLY. Orders shipped to Canada may be subject to duty inspections.
WHAT SHIPPING SERVICE DO YOU USE?
X Home Fitness utilizes UPS Ground service for expedited delivery within the Continental US. For P.O. Boxes and APO/FPO addresses, Alaska, Hawaii, and U.S. territories DHL Smartmail service will be used.
THE INFOMERCIAL I SAW OFFERED FREE SHIPPING BUT I SEE A SHIPPING CHARGE ON MY CREDIT CARD. WHY?
The infomercial offer is for a Free Shipping UPGRADE to expedited delivery. We provide expedited delivery at the most favorable shipping cost.
Note: We do not process orders on weekends or major holidays.
WHEN WILL I GET MY ORDER?
Please use this as a guide for estimated delivery times. A business day is considered to be Monday through Friday, excluding holidays.
Shipments within the Continental US will have an estimated delivery time of 5 – 7 business days after the order has been processed.
Shipments to Alaska and Hawaii may take 10 to 15+ business days from the date your order has shipped. Shipments to Puerto Rico may take up to 3 to 4 weeks for delivery from the date your order has shipped.
Shipments to APO/FPO, and all other military addresses may take up to 30 days for delivery from the time they have been shipped.
WHAT DOES SHIPPING COST?
We have some of the lowest shopping prices around. They vary depending on the value and weight of the item you purchase. Certain heavy items may include a shipping surcharge of between $5.00 and $15.00.
HOW CAN I SIGN UP TO RECEIVE YOUR NEWSLETTER AND SPECIAL PROMOTIONS?
That's easy! Just sign up on the bottom of any page on our site where you see "Sign Up For Our Newsletter". We will keep you informed of the latest and greatest product additions, specials and promotions we offer and send you our Newsletter with resources and tools to help you, your friends and family stay active, get moving, and learn about all aspects of healthy living.
IS THE PRIVATE INFORMATION I PROVIDE X HOME FITNESS SECURE? DO YOU SELL OR GIVE MY INFORMATION TO ANYONE?
We take your privacy and satisfaction very seriously. We want to keep loyal customers like you and would never sell (or give away) your personal information to anyone or any other company. We are Accredited by the Better Business Bureau and value our reputation with you and in the business community.
CAN YOU SEND ME A CATALOG TO VIEW?
As we are trying to be a green company, we have decided not to print out a catalog. All of our products are located on our easy to use website and our customer service representatives are available to help you through the process as well.